When you accept our final proposal of our services and costs, your request has become a provisional booking. The provisonal booking will be turned into a booking on receiving the appropriate deposit. If we do not receive your payment, within 48 hrs from your acceptance, your provisional booking will automatically lapse without notice.
Payable for all bookings made 6 weeks or more before departure a non-refundable deposit of 25% of the total booking, including accommodation rental, guide services, car hire, transfers, and other extras is payable when booking. If your booking takes place within 6 weeks of departure, full payment for the whole booking is due immediately.
Your holiday confirmation/invoice will be forwarded to you after receipt of your booking and deposit. The balance of your holiday cost is due no later than 6 weeks prior to departure and if this is not received by the due date, we reserve the right to cancel your holiday and retain any deposits held. If you book within 6 weeks of departure, full payment is due immediately. Payments should be made payable Robin van Teunenbroek, and we’ll supply full account details for bank transfer payments, we do not accept payment by Credit cards.
These will be e-mailed to you within 48Hrs of receiving your full payment/final balance and will include vouchers for the services you booked and precise directions to your accommodation and full details of car hire/transfer arrangements. We will give you our full address and 24 hour contact telephone number, should you at any time require help or assistance.
Before booking your holiday it is important that you should know precisely what your obligations are and what we, Tour Sardinia – Robin van Teunenbroek, are promising in return. Outlined above and below are the conditions that apply to our holidays and you are requested to read these carefully before completing your booking form.
Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between you and Tour Sardinia (‘we’ or ‘us’). In these conditions a ‘package’ means, the pre-arranged combination of at least two of :- (a) transport (ie Car Hire or Taxi Transfer); (b) accommodation; and (c) other tourist services not ancillary to transport or accommodation (ie guide driver services) and accounting for a significant proportion of the package, when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation.
We act as a booking agent for the suppliers of the component parts of the holidays we organise, and as such, bookings for their services will form a direct contract between you and the relevant supplier, and will be subject to that supplier’s standard terms and conditions.
1. Alterations by Us
If we have to alter your holiday before departure, any alteration will either be major or minor. Where an alteration is minor, we will, if practicable, advise you before departure, but we are not obliged to do so or to pay you compensation. When an alteration is a major alteration (example of a major alteration is a change to accommodation of a lower standard or a different resort) we will advise you as soon as is reasonably possible. You will then have the choice of accepting the alteration, taking an alternative holiday (and where this is of a lower price, we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, (and assuming that your full balance has been paid) we will pay you compensation as per the table in section 2.
Where, after departure, a significant proportion of the services contracted for is or cannot be provided, you will have the choice of returning to your point of departure and receiving a pro rata refund for the cost of the remainder of your holiday, or accepting alternative arrangements. In addition, if appropriate, we will pay you compensation of an amount, which is reasonable taking into account all the circumstances.
2. Cancellation by Us
In the unlikely event that we should have to cancel your holiday, you will have the choice of taking an alternative holiday (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid.
3. Transfer of Bookings
You may change your booking up to 30 days before departure by transferring it to another person if you are unavoidably prevented from travelling, and the transferee meets any conditions which may apply to the package. The right to transfer is subject to payment of an administration fee of 25€ per booking, together with all additional charges of whatever sort imposed by suppliers providing the component parts of the package charges.
You should be aware that some suppliers regard a name change as a cancellation and subsequent rebooking, which would attract a 100% cancellation charge.
We will not impose any surcharges on the price of your holiday arrangements less than 30 days before departure. In addition, if surcharges become necessary before that time, we will absorb an amount up to 2% of any surcharges that apply. Surcharges may be imposed to cover increases in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports or airports, or the exchange rates applied to the particular package.
If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid to us. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the date of our confirmation invoice.
5. Alteration By You
Subject to availability and an administration fee of 25€ per booking, you may change your holiday arrangements after the issue of a confirmation invoice (but no more than 6 weeks before the departure date). All changes must be advised in writing and are subject to availability, and, if we are able to make the change, you will be liable to pay for any amendment charges imposed by the relevant supplier. Some suppliers may treat a change of name as a cancellation and subsequent rebooking. Alterations within 6 weeks of departure will normally be treated as a cancellation of the booking and cancellation charges will be levied as detailed below under clause 3.
Should you wish to alter any arrangements whilst on holiday we will do our very best to assist but any such request must be made directly with our representative. Our representative can only issue authorization for subsequent changes on receipt of an administration charge of 50€, plus any additional payment that may be due. NB. Accommodation owners or their agents or representatives are not authorised by us to sanction any changes to your booking or take additional payments.
6. Force Majeure
In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 7(1) below) as a result of force majeure.
7. Our Liability to You
(1) We promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if,your contracted arrangements are not provided as promised or prove deficient and that is the result of the failure of ourselves, or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will only be responsible for what we ourselves and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. (2) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: – a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or – b) the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ? – ‘force majeure’ as defined in clause 6 above. (3) We limit the maximum amount we may have to pay you for any claims you may make against us. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is 50 euro per person affected unless a lower limitation applies to your claim under this clause or clause 7(4) below. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 7(4) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. (4) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or on any stay in a hotel, the maximum amount of compensation we will have to pay to you will be limited. The most we will have to pay to you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Montreal Convention for international travel by air , the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you for any reason under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. (5) We will not accept responsibility for services or facilities which do not form part of our agreement. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. (6) You must tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all co-operation and assistance that may be reasonably required. (9) We do not accept liability for (1) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (2) any business losses.
8. Your Booking And Contract
A provisional booking can be made over the telephone/website and will be held by us for 48 Hours. You must then confirm the booking by e-mail and transfer the appropriate deposit. The deposit will be a non-refundable deposit of 35% of the total price. We will then send out a confirmation invoice and it is at this time that a valid contract comes into existence between us. If you make your booking within 6 weeks of your departure date, we will require full payment at the time of booking. If the balance is not paid, we reserve the right to cancel your holiday and retain the deposit in accordance with our clause entitled ‘Cancellation by You’. If you have any special requests, these should be indicated on your booking. We will notify the relevant supplier of your request, every effort will be made to meet it, but this cannot be guaranteed, nor will we accept any liability if such requests are not met.
9. Cancellation by You
After we accept your booking, if you wish to cancel your arrangements, you must do so in writing as soon as possible, and you will be liable to pay the cancellation charges set out below, which will be levied based on the date we receive written notice of your cancellation. These charges are calculated as a percentage of your accommodation cost, plus car hire cancellation charges.
29-42 days 70%
15-28 days 90%
14 days or less 100%
Any problem or complaint you may have concerning your holiday must be immediately reported verbally and subsequently in writing, directly to the owner or our local agent/ representative or the supplier as appropriate. If the matter cannot be resolved to your satisfaction it should be immediately reported to us in order to give us the opportunity to resolve the situation. If you do not contact us, we will reasonably assume that you did not consider the problem serious enough to spoil your holiday and/ or to justify any complaint or claim against the company on your return.
If, however, you follow the above procedure and still feel you have any just cause for complaint at the end of your holiday, you must write to us with full details within 28 days. We cannot consider problems or complaints not reported at the time and only notified to us after your return from holiday.
As there is always a possibility that you may have to cancel your holiday, we strongly advise you to take out holiday insurance, as this provides you with a full refund in the event that your cancellation is due to circumstances covered by the policy.
12. Client Behaviour
We reserve the right in our absolute discretion to terminate your tour if your behaviour is likely, in our opinion or that of our suppliers, to cause distress, damage, annoyance or danger to us or to any third party, or their property. If you are prevented from travelling for this reason, we have no further responsibility for your tour, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements.
13. Passports Visas and health requirements
No responsibility is accepted by us for your failure to carry passports, visas or other documents required for the purpose of the journey.
14. Supplier’s Conditions
Suppliers such as accommodation owners will often have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier, or give the supplier the right to alter or cancel arrangements without penalty. Where relevant, copies of such conditions may be available for inspection at our offices, or at the offices or the relevant supplier.
15. Law and Jurisdiction
We both agree that Dutch Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description which arises between us must be dealt by the Courts of The Netherlands.
16. Protection of your personal data.
Tour Sardinia treats personal data in accordance with the Data Protection Act (www.cbpweb.org). The personal information is used for the execution of your reservation request or reservation, providing lists of participants lists of local facility executors and after sales service.